WiseToDo 支持

我们随时准备帮助您

如果您在使用 WiseToDo 时遇到任何问题，或有功能建议，请通过以下方式联系我们。我们会尽快回复您。

常见问题

语音识别不准确？请确保在安静环境下使用，并检查麦克风权限是否已开启（设置 → 隐私与安全 → 麦克风）。
任务未同步到日历？请检查日历权限是否已开启（设置 → 隐私与安全 → 日历），并确保选择了正确的日历账户。
到点没有提醒我？WiseToDo 自己不发通知——填了时刻的事情会被写进系统「提醒事项」App，由 iOS 按时提醒你。请检查：① 设置 → 隐私与安全 → 提醒事项，确认已允许 WiseToDo 访问；② 打开系统「提醒事项」App 看那条在不在。没有填具体时刻的事情不会被推送（一条不会响的提醒没有意义）。
应用崩溃或无响应？请尝试退出并重新启动应用。如问题持续，请通过邮件联系我们并描述复现步骤。

如何取消订阅：订阅由 Apple 管理，不在 WiseToDo 内取消。打开 iPhone「设置」→ 点最上方你的姓名 → 「订阅」→ 选择 WiseToDo → 「取消订阅」。取消后仍可使用到当前订阅周期结束。
如何申请退款：退款同样由 Apple 处理。访问 reportaproblem.apple.com，用你的 Apple ID 登录，找到该笔购买并提交退款申请。
换了设备订阅没了？在 WiseToDo 的订阅页点「恢复购买」，用同一个 Apple ID 即可恢复。

不想让 AI 处理我说的话，可以吗？可以。第一次打开时那一屏就能选「先不同意」；之后也能随时改：打开 WiseToDo →「设置 → 关于 → 隐私与数据」，把里面的「AI 数据处理」开关关掉。关掉之后本应用不再向字节跳动（火山引擎）发送任何内容。手打记事、日程、笔记、日记、推送到系统「提醒事项」都照常可用；说话记事、语音对话、AI 整理日志、联网问答会停用。
我的数据存在哪里？任务、笔记、日记、对话都在你自己的 iPhone 和 iCloud（私有数据库）里，开发者读不到。要用 AI 时，语音与相关文字会发送给字节跳动（火山引擎）处理，服务器在中国大陆。完整说明见隐私政策。
怎么把我的数据全部删掉？① 删除 WiseToDo；② 打开 iPhone「设置」→ 点最上方你的姓名 →「iCloud」→「管理账户存储空间」→ 找到 WiseToDo →「删除数据」。两步都做完之后内容不再保留，且无法恢复。单条内容在应用内直接删除即可。
想让你们协助处理删除或查询请求？发邮件到下面的地址，我们会在 7 天内回复。

本应用采用 Apple 标准最终用户许可协议：Terms of Use (EULA)。

无论是 Bug 反馈、功能建议还是其他问题，欢迎随时发送邮件：

Voice recognition is inaccurate? Try using the app in a quiet environment and check that microphone permission is enabled (Settings → Privacy & Security → Microphone).
Tasks not syncing to Calendar? Check that calendar permission is enabled (Settings → Privacy & Security → Calendars) and that you've selected the correct calendar account.
Didn't get reminded on time? WiseToDo does not send notifications of its own — anything with a specific time is written into the system Reminders app, and iOS delivers the alert. Check: (1) Settings → Privacy & Security → Reminders, make sure WiseToDo is allowed; (2) open the system Reminders app and confirm the item is there. Items without a specific time are not pushed (a reminder that can never fire is worse than none).
App crashes or freezes? Try force-quitting and relaunching the app. If the issue persists, please email us with steps to reproduce.

How to cancel: Subscriptions are managed by Apple, not inside WiseToDo. Open iPhone Settings → tap your name at the top → Subscriptions → select WiseToDo → Cancel Subscription. You keep access until the end of the current billing period.
How to request a refund: Refunds are also handled by Apple. Go to reportaproblem.apple.com, sign in with your Apple ID, find the purchase and submit a refund request.
Subscription missing on a new device? Tap Restore Purchases on the subscription screen in WiseToDo, using the same Apple ID.

Can I use the app without AI processing my speech? Yes. You can choose "Not now" on the first-launch screen, and you can change it at any time: open WiseToDo → Settings → About → Privacy & Data and switch AI Data Processing off. Once off, the app sends nothing to ByteDance (Volcano Engine). Typing tasks, scheduling, notes, journals and pushing to the system Reminders app all keep working; speaking to capture, voice conversation, AI-organised journals and web-search answering are disabled.
Where is my data stored? Tasks, notes, journals and conversations live in your own iPhone and iCloud (private database); the developer cannot read them. When you use AI features, your voice and related text are sent to ByteDance (Volcano Engine) for processing, on servers in mainland China. Full details are in the Privacy Policy.
How do I delete all of my data? (1) Delete WiseToDo. (2) Open iPhone Settings → your name at the top → iCloud → Manage Account Storage → WiseToDo → Delete Data. After both steps nothing is retained, and it cannot be recovered. Individual items can be deleted inside the app.
Want us to help with a deletion or access request? Email the address below; we reply within 7 days.

The app uses Apple's standard End User License Agreement: Terms of Use (EULA).

Whether it's a bug report, a feature request, or anything else — we'd love to hear from you: